![]() ![]() This answer came from our Support Team at. Keep in mind that cellular network or wi-fi signals could be used to show your location on the map. If you end up in one of these areas, it can affect your GPS signal during your activity.Īnd please be aware that just because your map apps (Google Maps, iOS Maps, etc.) may be able to pick up and show your location on the map doesn’t mean that your device’s GPS is functioning properly or that a GPS fixed has been achieved. Lakes, seas and other areas with huge amounts of water.When starting an activity, please be mindful of these areas and try to avoid them: Note: Each smartphone has different built-in GPS receivers, so we cannot guarantee exact tracking results. Make sure that all your activities are synced to beforehand because your history will be cleared from your device. If you’ve tried all of the above without any success, it’s possible that the app did not download onto your phone correctly. If you do not see the green indicator, open Google Maps or iOS Maps, then open up the Runtastic app and allow it 2-5 min to search for a GPS signal. Wait until there is a green GPS signal indicator before you start tracking your next activity. Restart your smartphone and then open the app – be sure that you have a visible line to the sky (very important!).Be sure that you have the latest version of the Runtastic app installed.If you have a feeling that your GPS results are inaccurate or if you’re having trouble getting a GPS signal, please follow these instructions step by step: ![]()
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